workshop service design

I participated in another workshop last friday, at AHO, the school of Architecture and Design in Oslo. Alice Andreoli, a Masterstudent service design, has contacted me before to talk about her project. in which she is exploring how SiO student accommodation in Oslo, could be improved through better services. In our talk we spoke about the tools of communication I used in my project and she was laying out her strategies. One of the things I really liked, was that, for a month, she moved into Bjerke Studenthus  – one of the SIO accommodations – and by doing so, becoming an user herself. In that time, she was also actively testing and experimenting with forms of connecting with the residents. She did this in ways I have done as well: providing some kind of tools/installations in which a dialogue could formed by the participants/respondents and generating solutions in the process. I have been following her blog and it was wonderful to see all the interactions and results.

For the workshop on Friday she had invited several (service) designers, architects from her school as well as residents of SIO and some of staff of SIO – who were very pleased with this project. I found the workshop to be a great learning experience and so many good ideas were generated. The strategies used to generate ideas, were very playful and simple with great success as an outcome. Personal and professional values were brought together on this platform. By starting with the simple question to close our eyes for 1 minute and think about home everyone was able to sympathise and relate personally to the subject of the workshop. We wrote down some associations and then we started with the next round. Another good tactic was that for one assignment – write down thoughts on how SIO can be better and improve the information and services – we wrote down all ideas and we passed them on to our neighbour, then, you could see if you got inspired by those ideas. I thought it was very effective.


Workshop Lloyd

Last Monday I helped out with a workshop organised by Slowlab for the Lloyd hotel in Amsterdam.

Slowlab recently acquired space in the Lloyd for a studio as well as integrating slow concepts of attitude and sustainability in the hotel. I am looking forward to projects happening there.

On Monday there was a annual fest for the staff of the Lloyd and Slowlab was asked to playfully introduce them to concepts of slowness, as well as inviting them to contribute ideas. This was done by staging a treasure hunt in the Frankendael park! It was a great experience and as with all workshops the end result is unpredictable.

Several tags with adjectives regarding slowness where attached to trees, benches, flowers, etc. in the park. Artifacts were made from plaster, with an imprint of leaves and other natural elements and these treasures were hidden in the park. Furthermore, 3 musicians and several performers were placed in the park, ready to provide experiences of discovery! For instance, one of the performers was sitting in a tree with bottles of Cava and in this tree we had hung champagne glasses. So the finders would try to catch the cava with the glasses.


Creative workshop

A successful workshop with Louder happened last Friday. The strategy:

* Detach people from what they know and what they normally do
* Place them in a new setting and challenge them. Make it playful and (inter)active
* Experience new ways of exploring creativity and gain new resources to find inspiration
* Aim and outcome will be that the individuals in the team will feel more comfortable and confident in their ideas

I divided the team into 3 groups. Each group received several envelopes containing:

1) location
2) playful task to get out of your comfort-zone.
3) assignment for research and/or observation
4) the actual briefing with a client, aim and target group

1) go to RÃ¥dhusplassen
2) write down your wish on the pavement or a wall. Do it big.
3) collect wishes (25-50) from random people, write them down and film it. Ask for instance:

– what’s your wish for today?
-what good news have you gotten recently?
– where would you wish to wake up tomorrow morning?
-make a wish for someone else
4) CLIENT: The Pope
TASK: We need more optimism.What makes you happy? Create a product/message/service for optimism. Preferably an interaction where people can share and exchange hopes and wishes
Target Group: 18-35

1) go to St. Hanshaugen Park
2) Introduce yourself to 5 random people. Pretend you are skiing (I gave them 2 tasks, since they didn’t have a hard time executing them.
3) observe people in Kaffebrenneriet: how do they socialize; how do they interact; what do they order; how is the interior? List all actions done there. Take notes.
4) Client: Kaffebrenneriet
Task: Kaffebrenneriet wants to profile themselves not only as a coffee to go place, but have their clients more socially involved. They want to introduce a new concept: Social Coffee. It comes with 3 new coffees and it needs a (social) activity. Create a(n interactive) concept
Target Group: 15-35 yrs

1) Go to Oslo Sentralstasjon
2) Go to Stasjonskontoret Ask for Håvard Svendsen and show the mail in this envelope. You should get a spot assigned next to café La Baguette near track 13-19.
3) Create a temporary open office for problem solving. Go to café La Baguette (track 13-19) report yourself. They have some furniture for you there is some material there as well. Make yourself at home!
Ps. Giving solutions is 1 thing, making the client feel happy&smart is another. If possible give people tools for finding the solution (e.g. the Anger Management Kit)
4) CLIENT: anyone/ everyone
BRAND: Louder
TASK: Today you have an open office, random people can come with any problem and you will try to find creative solutions at the spot. Promote Louder and follow up on: Actions speak louder than words.
Your task is to brainstorm live and promote yourself: Impro-Marketing. Sell your services for free.

I connected the last team to my KNOTREALLY problem blog. I made an event for it on facebook, to redirect more people to the open office at Oslo central station.

To see picutures of the workshop visit my flickr


Good Week

It has been a busy and fruitful week!

On Monday I did a workshop with the students from the Black Nordic Theater. We worked with the problems from knotreally.tumblr.com and came up with several different approaches to use them to bring reflection upon our behavior. It is interesting to see how Design can meet Theater and Theater can meet Design. I think both fields have a way of storytelling and we will merge them together to come with a new way of expressing! We will go out and experiment with social dialogue in the public space on the 4th of February, so be aware!!

Then on Thursday I had an interim meeting with the external examiner, who gave some good criticism telling me to think about my end result and how I am going to communicate my ideas and process in a clear and exciting way. Also clarifying what the design in my project is, since it is very theoretical and about the process and method. In my view the design in my project is design thinking and experimenting with this in all kind of different settings: open-closed, direct-indirect, professional-guerrilla, in order to find creative solutions in the process. Another thing he mentioned is that I should be thinking about how I am going to present this at the End of the Year Show.  In other words: what am I going to end up with? I have several ideas about this 1) a Design Method for Change ( a manual), where I am the neutral agent bringing reflection to cause change 2) Event. If all my plans work out I would like to bring it all together in a happening, which is social, playful and reflective. For instance the SOCIAL EVENT, but also when thing don’t work out, I think I should do it anyway and call it the NONE EVENT or the Unsuccessful Event to draw out the conclusions!

Yesterday I had a meeting as well with Louder, a marketing agency. There I will do a workshop as well. This will be all about provoking creativity. Especially since they would like to include the whole office more into the creative process and now it are mainly 3 persons doing that. My challenge is to challenge the team in a playful way to put their fears aside and dare to come up with ideas without judgement.

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